Privacy policy
1. Privacy Policy on herloving.com
(1) Collection of Personal Data
To provide personalized product recommendations, efficient customer service, and timely notifications about news, we collect some information that you previously provided during your visit to our website, as well as during registration and browsing on our site.
This includes your name, email address, gender, account settings, IP address, fingerprint data, device information, billing and shipping address, phone number, address, credit card information, preferred language, and preferred product category.
At herloving.com we take the protection of your personal data very seriously. We ensure that your privacy is maintained when using our services. As soon as we receive your data submission, we take technical and organizational measures to protect your data from loss, manipulation, unauthorized access, etc. We continuously adapt our security measures to technological advancements and developments. We protect your data by encrypting it with Secure Sockets Layer (SSL). SSL is a feature that encrypts all information sent between buyer and seller, including card details, so that card information cannot be read by third parties.
(2) Use of Personal Data
We collect the personal data you voluntarily provide and process it for the following purposes:
- To create your personal account on herloving.com
- To complete transactions with you
- To contact you in case of delivery issues with your items
- To inform you about the latest market trends and enable you to participate in promotions, if you have already registered
- To understand your needs and preferences and recommend personalized products
- To develop, improve, market, and provide products and services that meet your requirements
- To handle exchanges or product returns
- To improve our services and respond to inquiries or complaints
(3) Content and Frequency of Communication with You
For automatically triggered email, SMS, and app push notifications:
After registering with herloving, we may send you a confirmation email or SMS, as well as service-related notifications when needed.
Examples include:
- Your order confirmation email
- Your address change confirmation email
- Your payment confirmation email
- Your delivery notice
- Notification of a change in your package logistics method
The list above is directly related to your order. We strongly recommend that you do not unsubscribe. If you choose to delete your account information, you will not receive these emails again.
The frequency of these notifications is closely linked to your interaction on our website. We cannot promise a specific number of notifications.
To delete my account:
Please contact the customer service center: Herloving@hotmail.com
For manual grouping of emails, SMS, and app push notifications:
We send group email newsletters, SMS newsletters, and app push notifications after we receive your subscription request. The content of such a notification may include:
- Special offers exclusively for subscribers
- Updated new products
- Website promotions and coupons
- Personalized product recommendations
- Shopping and care tips
- Updates to service policies
On average, you will receive the above notifications two to five times a week. You can unsubscribe at any time.
How to unsubscribe:
Please contact the customer service center: Herloving@hotmail.com
(4) Cookies
A cookie is a small text file that is stored on your computer or mobile device and retrieved during later visits. herloving uses cookies to enhance and simplify your visit. We do not use cookies to share information with third parties. Our websites also use third-party cookies, which we use to collect aggregated statistics through analytics tools such as Google Analytics. Some of these cookies may track your behavior across multiple websites. There are two types of persistent and temporary cookies (session cookies).
Persistent cookies are stored as a file on your computer or mobile device for a period of up to 24 months.
Session cookies are temporarily stored and disappear when you close your browser. We use persistent cookies to store your shipping country and shopping cart unless you are logged in. We use session cookies to check whether you are logged in.
You can easily delete cookies from your computer or mobile device using your browser. Instructions on how to manage and delete cookies can be found in the "Help" section of your browser. You can disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. However, please note that some features may not be available if you choose to disable cookies, such as:
- Speeding up navigation
- Tracking website usage
- Recognizing users and user access rights
- Enabling product selection and purchase on this site
- Recording browsing activities and purchases
Web beacons are tiny graphics with a unique identifier that function similarly to cookies. They are used to allow us to count users who have visited specific pages of the websites and to assess the effectiveness of advertising or promotional campaigns. Unlike cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on webpages.
(5) Childrenβs Privacy
If you are under the age of 16, please use herloving.com only with the permission or approval of the person responsible for the childβs care.
herloving does not collect, use, or disclose data of children under the age of 13 to third parties. We will immediately delete the data if we learn that we have collected personal data of a child under the age of 13. If you find that a child under the age of 13 has registered on our website, please contact us to initiate the deletion.
Email: Herloving@hotmail.com
(6) Processing of Information
You have agreed to clearly and fully understand that we have the right to process your personal data or records solely for the purpose of providing personalized product recommendations, efficient customer service, and timely notifications about news, including, but not limited to, the following operations or a series of operations.
(7) Right to Opt-Out
Delete My Account:
Herlovingis committed to continuously offering you high-quality products and services. However, if you wish to delete all your data from our website, we respect your decision and will cooperate fully. Please contact herloving customer service, who will respond within 48 hours. All your data will be completely deleted from herlovingβs servers.
No more emails or messages:
If you no longer wish to receive promotional communications from the company, you can unsubscribe at any time by opting out. You can contact our customer service at Herloving@hotmail.com
2. Data Security on herloving.com
(1) How do we secure user data?
Herloving.com includes physical, electronic, and administrative procedures to protect the confidentiality of your personal data, including Secure Sockets Layer (SSL) for all financial transactions on this website. We use SSL encryption to protect your personal data online and also take several measures to protect your personal data in our facilities. Access to your personal data is restricted. Only employees who need access to your personal data to perform a specific task are allowed to access it. Finally, we rely on third parties for the physical security of some of our computer hardware. We believe their security procedures are adequate. For example, when you visit our website, you access servers located in a secure physical environment.
Although we take industry-standard precautions to protect your personal data, no data transmission over the Internet can be 100% secure. Therefore, we cannot guarantee the security of the information you transmit to us and you understand that transmitting any information to us is at your own risk. However, we will do our best to protect your data security. We do not sell, rent, trade, license, or disclose your personal or financial data to third parties. To provide better service, we collaborate with third-party partners.
You are responsible for maintaining the security and confidentiality of your herloving.comΒ username and password.
(2) Collaboration with Third-Party Partners
Sometimes we need to hire third-party service providers to perform certain functions on our behalf. All information shared with them is solely for the purpose of supporting them in delivering their services. We enter into strict confidentiality agreements with external service providers. At the same time, strict encryption procedures are used during data transmission.
Delivery:
We need to share your name, delivery address, email address, and phone number with partners like DHL, USSF, EMS, UPS, etc., to ensure the delivery of your orders.
Payment:
To process payments, we need to share your credit card number with financial service providers such as PayPal, credit card processors, and issuers. We may share information to reduce fraud risk or to prevent fraud by users attempting fraudulent or other illegal activities on our website.
Marketing:
By registering, you agree to receive promotional notifications from us. You may be informed about new products, promotional announcements, special offers, and services via EDM and SMS. You can also send an email to Herloving@hotmail.comΒ to request that no promotional emails or text messages be sent to you.
Data Tracking and Statistics:
To learn more about website access data, we may share information that does not identify you or any other user, such as the number of daily visitors to a particular page or the size of an order placed on a specific date, with third parties such as advertising partners and Google Analytics.
(3) You fully understand and explicitly agree that after signing a strict written data processing agreement, we may authorize partner companies to process your personal data.
(4) Corporate and Business Affairs
We may disclose personal data to all affiliated companies. In the event of a merger, restructuring, acquisition, joint venture, assignment, spin-off, transfer, sale, or disposal of all or part of our business, including in connection with a bankruptcy or similar proceeding, we may transfer all personal data to the relevant third party.
Updates to Our Privacy and Security Policy
Herloving.com reserves the right to change the privacy and security claims of the website.
All changes we make to this privacy and security policy will be available online by visiting us. When we make changes, we update the "Last Updated" date below. If the changes are deemed significant, we may try to contact you, or we will post a notice on this website that we have made changes to this policy.
Contact Us:
Email: Herloving@hotmail.com